Choose a way of submitting a request.
When you dial 3-1-1, your call is answered by a friendly and knowledgeable City of Austin ambassador. Our ambassadors are always ready to answer any question, or assist with any issue you may have regarding City of Austin departments or services 24 hours a day, 7 days a week, 365 days a year.
Through a mobile deviceadd
On the go and need to report an issue to the City of Austin? Download the Austin 3-1-1 mobile app today! You can report potholes, graffiti, loose dogs, and much more with just a few clicks. You can even snap a picture to include with your request. Download the app through Google Play or the Apple Store.
You can use this mobile-friendly portal even without downloading the app.
From your computeradd
You can quickly and easily complete a service request online for many City of Austin services.
Whether you choose to submit a Service Request via the smart phone app, our website, or calling 3-1-1, you will be given a Service Request number. Use this number to track the status of your request using one of the following methods:
You will only need the Service Request number to check the status of the request.
Check the status onlineadd
Check the status online. Please enter the service request number and the email address provided with the service request to look up the status.
If you are checking the status of your request via our smart phone app, please refer to the ‘My Reports’ or your submitted SRs field on the app.
Submit a 3-1-1 public service request
3-1-1 is our city's all day, any day, info center. You can submit a public service request by calling, through the mobile app or online. If your service request is an emergency, call 911 directly.