Comparing OPO and APD complaint data in 2021

Below is a comparison chart for both OPO external complaints and APD internal complaints. The data below looks at 2019, 2020, and 2021.

In 2019, OPO received 1,353 contacts about potential complaints. A total of 53 were sent to APD as formal complaints for investigation. APD investigated 33 of these 53 formal complaints. APD did not investigate the remaining 20 complaints. Of the 33 complaints that APD investigated, 28 resulted in a sustained policy violations.

In 2020, OPO received 2,809 contacts about potential complaints. A total of 189 were sent to APD as formal complaints for investigation; please note that this does not include protest related complaints. APD investigated 96 of the 189. There were 90 complaints APD did not investigate. Of the 96 complaints that APD did investigate, 52 resulted in a sustained policy violation.

In 2021, OPO received 2,239 contacts about potential complaints. A total of 220 were sent to APD as formal complaints for investigation. APD investigated 90 of 220 formal complaints. APD did not investigate the remaining 130 complaints. Of the 90 complaints that APD investigated, 16 resulted in sustained policy violations.

Comparison of OPO and APD Complaints 2019-2021

Table 1: Comparison of OPO and APD Complaints 2019 - 2021

Comparing sustained formal complaints in 2021

Image 2: Comparing sustained formal complaints in 2021

Contact information

contact_phone
Main office: (512) 974-9090
Complaint and thank-you hotline: (512) 972-2676

Contact information

contact_phone
Main office: (512) 974-9090
Complaint and thank-you hotline: (512) 972-2676
feedback

Did you find what you were looking for on this page?