October 8, 2021

Formal complaint: Purpose and scope and Impartial attitude and courtesy

The complainant alleges that several Austin police officers were unprofessional during multiple interactions and unwilling to move forward with his case. OPO recommends this complaint receive a B classification.

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NOTICE OF FORMAL COMPLAINT The City of Austin is committed to compliance with the American Disabilities Act. Reasonable modifications and equal access to communications will be provided upon request. ICMS #: 2021-0960 October 8, 2021 Complaint: Complainant alleges there are a number of dates of incidents which include multiple officers and detectives with the timeline beginning and his case is still open. Complainant alleges he called 311 around raising issues around people following him. Complainant alleges officer called him on in the middle of the day and Officer was unprofessional in a 20-minute discussion and was contentious and interrogating him. Complainant alleges Officer mentioned he was with the mental health unit, which complaint alleges he does not know why his case is with that unit. Complainant alleges he ended the conversation because officer was very short with him, and he did not trust his process said. Complainant alleges Officer said he would create a report and a case #. Complainant alleges on he called 311 again and asked to be connected to APD but also call backed on the and was given Officer phone number, who is the supervisor over officer and would be connected to . Complainant alleges he called Officer a number of times and could not reach him. Complainant alleges Officer called him back on but did leave a message. Complainant alleges he called Officer back that same day and the next day and could not get in touch with him. Complainant alleges Officer finally called him back at on and began to talk over him, cut him off and repeat his examples and leave stuff out. Complainant alleges he was not given clarity on what would happen next. Complainant alleges he called Officer back on the asking about the next step and was told to call 911 and get them involved. Complainant alleges he had been told before not to do that unless his safety was at risk. Complainant alleges is the last conversation with Complainant alleges on Officer called him and gave him a phone number for Officer which turned out to be the wrong number, after he has asked 3 times if the number was correct. Complainant alleges Officer got short with him when he asked why did not call back and he did not want to talk about it and told him he needed to decide if he wanted to press charges—further info about some things. Complainant alleges he thinks APD Knows more about his case and there is a lack of transparency with the officers he has talked to. Complainant alleges he called twice that day and left voice mail messages and the voice mail prompt indicated that the number was for for COA. Complainant alleges he called and between the dates of about the number, with no response. Complainant alleges he called 311 and was connected with Officer who escalated him to officer supervisor to officer Complainant alleges on he got a call from Sgt. again, an unprofessional conversation with him interrogating and controlling the conversation. Sgt. asked why this is happening NOTICE OF FORMAL COMPLAINT The City of Austin is committed to compliance with the American Disabilities Act. Reasonable modifications and equal access to communications will be provided upon request. national origin, creed, color, race, religion, age, political beliefs, sexual orientation, gender identity, gender expression, ethnicity, or social or ethnic background. Employees will endeavor to understand and respect cultural, national, racial, religious, physical, mental, and other differences. Recommended Classification: The OPO is permitted to make a preliminary recommendation on the classification of administrative cases. The OPO recommends this complaint receive a B classification.
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