How many complaints were investigated in 2021?

In 2021, OPO received 2,239 contacts. After conducting preliminary reviews, OPO forwarded 220 complaints to APD, requesting an investigation. Of the 220, 90 were investigated; 130 were not investigated. Of the 90 that APD investigated, 16 resulted in sustained policy violations.

Breakdown of External Formal Complaints

Chart 3: Breakdown of External Formal Complaints

In summary, the 90 external complaint investigations were handled as follows:

  • 36 Unfounded
  • 16 Sustained
  • 15 Administratively closed
  • 12 Exonerated
  • 8 Pending
  • 3 Closed with no action taken

In 2021, 130 internal complaints originated from APD. OPO monitored these investigations and found 114 were investigated, and 16 were closed without investigation. Of the 114 complaints investigated, 60 resulted in sustained violations by APD. Please see the image below for a visual representation of this information.

Breakdown of Internal Formal Complaints

Chart 4: Breakdown of Internal Formal Complaints

In summary, the 114 internal complaint investigations were handled as follows:

  • 60 Sustained
  • 17 Administratively closed
  • 10 Pending
  • 9 Closed due to resign/retire
  • 8 Unfounded
  • 5 Inconclusive
  • 5 Exonerated

Contact information

contact_phone
Main office: (512) 974-9090
Complaint and thank-you hotline: (512) 972-2676

Contact information

contact_phone
Main office: (512) 974-9090
Complaint and thank-you hotline: (512) 972-2676
feedback

Did you find what you were looking for on this page?