Complainant alleges that Austin police officers were not responsive when the complainant called to inquire about their case.
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NOTICE OF COMPLAINT
February 11, 2022
ICMS #: 2022-0078
On February 1, 2022 the OPO received a phone complaint.
The complainant alleges: He filed a report with APD
. They called back
morning while he was at work and left a message not to call back; they would call him back. APD
called him again
but he was in a meeting and could not take the call. Now he has to
start the issue all over again. He called APD and asked to speak to a supervisor but was told it was
a civil matter and APD could not do anything. He requested the person on the phone’s name and
badge number, and she told him she did not have to give him her name and hung up the phone.
He has not seen his daughter in a year and a half, even though there is an order in
stating he can see her. When he calls it takes 7-10 days before APD responds, and the call back he
gets is not from an officer but from someone from a call center. When his ex violates the order, it
is completely overlooked. He would like for someone to take his report. At what point does it
become a matter that APD is concerned about?
This notice of complaint is a request for Internal Affairs to initiate an investigation to determine
if the employee conduct is within compliance of APD policy, Civil Service Rules, and Municipal
Civil Service Rules.