Why are some complaints not investigated in 2021?

In 2021, APD did not investigate 130 of 220 external complaints from the community. Below are some classifications APD can determine and apply to a complaint.

Administrative Closure

For some complaints, APD determined that there was no policy violation. These complaints were administratively closed without an investigation. OPO objects to APD closing community complaints without investigation.

Officer Final Classification Agreement (OFCA)

The OFCA is an administrative process that allows a complaint to be closed without investigation depending on an officer's history and the nature of the policy violation. Through the OFCA process, APD has determined, without an investigation, that an officer violated policy. OPO objects to APD closing community complaints without investigation.

Supervisor Referral-Minor Policy Violation

APD determined that an officer violated policy for some complaints, though the violation was minor. OPO objects to APD closing community complaints without investigation.

Note: OPO has modified operating procedures within the complaints division due to a December 2021 arbitration decision involving the City of Austin and the Austin Police Association. These modifications will change how OPO reports complaint-related data in future reports.

Contact information

contact_phone
Main office: (512) 974-9090
Complaint and thank-you hotline: (512) 972-2676

Contact information

contact_phone
Main office: (512) 974-9090
Complaint and thank-you hotline: (512) 972-2676
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