Privacy policy for

This policy is to inform visitors to the web site of its data gathering methods and use of such data. collects many types of data throughout its website and the degree to which this data is used will be specified below. The City of Austin may change this policy at any time at its sole discretion and without notice.

HIPAA privacy practices

The Public Health Departmentopen_in_new will comply with all federal and state laws that pertain to any aspect of the clinical practices or business procedures of the Department. In particular, privacy and security rules relating to the Health Insurance Portability and Accountability Act (HIPAA), along with related state laws, are integral to matters of privacy, medical records, and the confidentiality of communications. For more information, see the U.S. Department of Health & Human Services website on Health Information Privacy.open_in_new

Logs and activity reports

The web site collects data each time a visitor enters the web site or moves from one page to the next within the web site. This information is used to gather statistics about visitors as a whole and in no way points to individuals. Personal information is not gathered in the website log files. The information gathered falls into these categories:

  • Time of day
  • Date
  • Which URL was visited prior to coming to the website
  • Which URL you are viewing at the website
  • What browser and version of browser you use
  • Which Operating System you use

The above information is processed and analyzed to keep the website up to industry standards. Portions of the website's design and functionality are influenced by the data collected.

Collection and use of information

The website does not sell or lease personal information. Information submitted to the website may be subject to the Texas Public Information Act. Information about the Texas Public Information Act is available from the Office of the Texas Attorney General at

For more information regarding specific City of Austin Connection web pages or web applications, contact the City of Austin’s Communications and Public Information Office at or (512) 974-3329.

Often personal or business information is requested by an website online service. The request of information, storage of that information and the dissemination of that information will vary based on the department and/or service.

In each instance, clear indications of whether or not the information is required or optional will be marked.

The website may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.


This site uses a secure server for conducting online services. All credit card and other payment information that you transmit to us will be protected by industry standard encryption; provided your browser is properly configured and your computer is operating properly. Current browsers provide visual cues to the visitor that the online service is secure. In the bottom of the browser you should see a key or lock. If the key is not broken or the lock is locked, then you are on a secure site. If not the site is not secure, you should not trust the transmission of personal information to the site.

Personal information is secured and only those employees that monitor the status of the computers, or perform routine maintenance are allowed access. For more information regarding the security of personal or business information, you can contact the Communications and Technology Management Departmentopen_in_new.


Cookies are small text files that are stored on the visitor's hard drive in order to place certain information regarding the transaction. A session ID, along with time date and other information may be gathered. In order for the transaction to take place, cookies must be enabled by your browser.

The website uses cookies in some of its online services.


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