El querellante alega que los oficiales de la policía de Austin no le han devuelto la llamada después de que el servicio del 311 le comunicó con ellos cuando su automóvil fue vandalizado.
Contenido del documento
Aviso: El siguiente texto fue extraído de un documento PDF para hacerlo más accesible. Este contenido generado por máquina puede contener errores de formato. El texto se mostrará en el idioma original del documento. En algunos casos, el texto no se cargará si el documento original es una imagen escaneada o si el texto no tiene capacidad de búsqueda. Para mirar la versión completa, favor de ver el documento PDF.
NOTICE OF COMPLAINT
March 25, 2022
ICMS #: 2022-0205
On March 21, 2022, the OPO received a phone complaint.
The complainant alleges: The complainant’s car was vandalized and because of the damage to
the console the report cannot be filed online but had to be filed with 311. She called 311 and filed
a report and 311 put in a request for APD to call her back. She missed a call on
she called 311 back to put in another request and was told by 311 she would get a call back within
24 to 48 hours. She never got a call back, so she called 311, and 311 told her APD called on the
and a Spanish-speaking person answered the phone. The complainant does not speak Spanish
so APD must have called the wrong number. To date, the complainant has not spoken to APD.
She has been trying to get a police report since
and no one has called her back. The
complainant is also still waiting for APD to call her back to file a report regarding payroll checks
stolen from her mailbox. The complainant states that she is being impacted financially because she
is being charged daily by the car dealership and her insurance company will not intervene without
a police report, and her employer cannot move forward with a fraud investigation relating to her
stolen checks until there is a police report.
This notice of complaint is a request for Internal Affairs to initiate an investigation to determine
if the employee conduct is within compliance of APD policy, Civil Service Rules, and Municipal
Civil Service Rules.